Service Agreement


The following text is a service agreement addressed to any person in accordance with paragraph 2 of article 437 of the Civil Code of the Russian Federation. The Agreement shall be deemed concluded and comes into force after the Client executed the actions specified in this Service Agreement, which means his unconditional consent to comply with all the conditions of this Service Agreement without restrictions of any kind.

Subject matter and other general provisions:


In accordance with the conditions of the present Service Agreement the Contractor Hotel chain FASOL LLC represented by its Director General Mishin Aleksey Viktorovich (hereinafter, the Contractor) provides the Client (hereinafter, the Client) with the services of temporary accommodation (residency) at Hostel FASOL located in the premises at the address: 101000, Moscow, Arkhangelsky pereulok, house 11/16, bld. 3, and the Client shall accept and pay for the services rendered within the timeframe and in the manner stipulated in the present Agreement and House Rules at Hostel FASOL.

The Contractor shall provide the Client with a bed (beds), room, (hereinafter, “Object”) in the premises of the Contractor (hostel FASOL) suitable for temporary residency for the amount of money complying with the offers and prices of the Contractor.

Clients do not have autonomous right to use the premises.

Rights and Obligations of the parties


1. The Contractor shall:

1.1. The Contractor shall provide the Client with the Object in a state suitable for temporary accommodation (residency), keep it clean and maintain discipline in the Object.

1.2. Provide the Client with services either on his own or by third party practice during the term of the present Agreement.

1.3. Provide information about the services and their cost in accordance with the offers and prices of the Contractor by phone, email, third parties and using other possible ways.

1.4. Satisfy all requests (bookings) of potential Clients for the provision of temporary accommodation, ensure timely executions of the requests (bookings) if such is possible.

1.5. Inform the Client in due time about all changes and additions related to the rendering of the services under this contract.

1.6. Hand over to the Client all necessary papers related to the rendering of the services.

1.7. List the services included in the accommodation price on hostel FASOL website fasol.co

1.8. Keep the booking available until 16:00 of the booking date if the booking is not guaranteed by the down payment or credit card.

1.9. Keep the booking until 23:00 of the check-in date if the booking is guaranteed.

2. The Client shall:

2.1. Get acquainted with the present Service Agreement, the information on hostel FASOL website including the Residence Regulations. The Client agrees that by ordering and using the Object and the services of the Contractor he is in full and unconditionally accepts the terms of this Agreement.

2.2. Provide the Contractor with personal data including the passport data (birth certificate, visa and/or other documents in accordance with the legislation of the Russian Federation) necessary for temporary accommodation (residency), fill out the customer form.

2.3. Pay for the service at the check-in in the amount, terms and in the manner stipulated in the present Agreement at the price in force at the time of the booking.

2.4. Use his own card when paying for the booking by card. In order to avoid fraud, the Contractor checks the payment and contacts the Client to solve possible problems. In case the Client is not available or the problem remains unsolved, the Contractor reserves the right to annul the booking and refund the money to the card.

2.5. Make a down payment in the amount not less than 15 % from the total cost when booking for a party of more than 6 people.

2.6. Let the Contractor access the Object.

2.7. Follow the Residency Regulation posted on hostel FASOL website when staying at hostel FASOL.

2.8. The Contractor may not refurnish/reorganize the Object.

2.9. Hand over the Object on time,

3. The Contractor has the right to:

3.1. Demand FMS registration to be made in case of necessity.

3.2. Deny accommodation and services in case of:

- violation of the payment terms;

- violation of the House Rules and the terms of the present Agreement;

- refusal to agree (partially or fully) with the terms of the present Agreement, the regulatory documents defining residency and behaviour rules.

3.3. Deduct or demand reimbursement of the full cost of the rendered services and/or reimbursement of damages caused by the Client.

3.4. Disable and enable the service, to carry out preventive maintenance on the server and other equipment used in rendering the service at any time having informed the Clients on hostel FASOL website.

3.5. Accept payment for the services through third parties.

3.6. Evict the Client from the Object in case of unagreed absence of the Client from the place of residency for more than a day or on the expiry of six hours after the check-out time providing that a committee of no less than three persons is formed and that inventory of the property which is in the room is carried out and the property and valuable effects are handed over to the Contractor for safekeeping.

3.7. Replace the rooms or beds confirmed before the check-in of the Client with the rooms or beds of the same or higher class for the same price in exceptional circumstances.

3.8. Replace rooms and beds of the Client who booked a long stay (2 weeks and more) at a fixed fee in accordance with special offers.

3.9. Deduct the cost of one-day residency in the hostel from the card of the Client in case of no show or late booking cancellation (less than 24 hours before the check-in date) in case of the guaranteed booking through the Internet by card with the standard annulment policy as well as to deduct the full price of the booked stay at the hostel in case of no show or late booking cancellation (less than 24 hours before the check-in date) in case of the guaranteed booking through the Internet by card with non-refundable annulment policy according to the annulment policy posted on hostel FASOL website and on booking websites.

4. The Client has the right to:

4.1. Receive declared and agreed services fully upon agreed conditions.

4.2. Control the quality and timing of the services rendered.

4.3. Reject the service of temporary accommodation and other additional services at any time provided that the Client has paid for all the services already rendered.

4.4. Give up a prepaid (fully or partially) order (booking) in written form (by sending an email to go@fasol.co) or by calling +7 (499) 390-89-82:

- in order to avoid being fined the annulment shall be made no later than 96 (ninety six hours) hours before the check-in for parties of 6 to ten people;

- in order to avoid being fined the annulment shall be made no later than 7 days (seven days) before the check-in for parties of 10 and more people.

4.5. In case of late booking cancellation, a fine in the amount of the cost of one-day stay shall be imposed. In case of cancellation and late cancellation, reimbursement shall be carried out within 10 (ten) business days.

Cost of services and payment procedure:


The cost of services rendered in accordance with the present Agreement is defined as the price for the Object set by the Contractor in force at the time of the booking.

The payment can be made in cash and by card as well as via online payment services upon arrival or by means of preliminary bank transfer.

The payment is considered done after the money has been transferred to the bank account of the Contractor or put into the cash desk of the Contractor.

The Client is obliged to provide the Contractor with the papers (copies of the papers) confirming that the payment has been made (payment order from the bank).

The Contractor is obliged to provide the Client with the papers confirming that the payment has been made (accountable form, act of rendered services when no cash is involved).

If the Client stays in the Object for less time than has been booked and paid for, the money for the services to be rendered will be reimbursed after deduction of 15 % commission from the amount that is to be reimbursed.

Liabilities, disputesettlement


The parties are responsable for violating the terms of the Agreement in accordance with the legislation of the Russian Federation and the present Agreement.

The Contractor is not responsible for failure to perform the services or failure to perform the services properly on his own part and on third parties’ part due to insufficient or unreliable date and documents provided by the Client as well as due to other violation of the terms of the present Agreement by the Client.

The Contractor is not responsible for refusal to provide accommodation on the day of arrival due to the lack of facilities.

The Contractor is not responsible if the services rendered do not comply with the Client’s value judgement.

The Contractor is not responsible for the quality of utilities but is obliged to provide information about planned works of the city and public utility services and organizations which could affect the quality of the services provided by the Contractor on hostel FASOL website http://fasolhotels.ru/.

The Contractor and the Client are responsible for preservation of confidentiality of the data which are provided/received in order to book the services of the Contractor and to arrange the accommodation confidential.

The Client represents interests of all persons stated in the booking and is personally responsible for reliability of their data, for fulfillment of obligations by these persons including the obligation to pay for the services and to pay a fine.

The parties shall make efforts to reach an agreement to solve all issues by negotiating.

In case it is impossible to reach such an agreement, the issues are to be solved in the courts of the city of Moscow.

In the matter of other issues not stipulated in the present Agreement, the parties shall act according to the current legislation of the Russian Federation.

Force majeure


The parties shall be released from the responsibility for full or partial failure to perform the obligations under the present Agreement in case such failure was a result of a force majeure which was impossible to foresee and prevent. In case a force majeure has occurred the obligation are not to be performed during the time of the force majeure.

Force majeure circumstances include natural disasters, fire, military actions, sudden currency fluctuation, coups, severe measures taken by the public authorities or municipal services, communications and electricity blackout, influence of software of destructive nature, abusive activity of third parties aimed to get illegal access and/or to put out of action software and/or hardware complex of the both parties, acts of terrorism, and other circumstances preventing execution of the obligations under the Agreement completely or partially.

The party whose obligations cannot be performed due to a force majeure shall to immediately (within 5 business days) inform the other party of the beginning and the end of the force majeure circumstances which prevent the fulfillment of the obligations under the present Agreement. The party shall later provide a documented proof of such circumstance issued by the competent or authorized state body.

Failure to notify or late notification about the beginning of force majeure circumstance deprives the party of the right to refer to any of the above circumstances as a reason relieving from liability for non-performance of the obligation under the present Agreement.

If the force majeure circumstances and/or their consequences last for more than 30 (thirty) days in a row, the Agreement can be terminated by either of the parties by means of a written notice.

Modification and termination of the Agreement


The present Agreement shall become valid as from the moment of booking by the Client the services of the Contractor by any possible way (by phone, through the website, booking services, travel companies etc) and is valid throughout the whole time of the booking.

According to the annulment rules the Client has the right to stop using the services of the Contractor at any moment providing that the Client has paid for all services already rendered. The moment the Client stops using the services the Contractor stops owing any obligations to the Client.

The Contractor has the right to terminate the Agreement unilaterally giving no explanation.

The Contractor has the right to introduce amendments to the terms of the present Agreement, introduce additional appendices to the present Agreement without a prior notice to the Client. Being aware of this the Client agrees that they can be performed. If the Client continues using the services of the Contractor after the introduction of the amendments, he agrees with them.

The parties do not delegate their right or obligations under the present Agreement to third parties except to legal successors without a written consent of the other party.


The Contractor:

Hotel chain FASOL LLC
TIN (taxpayer individual number): 7701354064
RRC (registration reason code): 770101001
PSRN (primary state registration number): 1157746540874
Legal address: 101000, Moscow, Arkhangelsky pereulok, house 9, building 1,
Email: go@fasol.co
Website: fasol.co
Phone: +7 495 240·94·09